All the Q’s & A’s without the fluff.
Please take a moment to browse our frequently asked questions to learn more about what we offer. If you don’t find an answer to your question, please get in touch and we will be happy to provide you with an answer.
Do you charge for travel time to collect the parts?
No, we don’t. You’ll only pay for the actual time we spend working on your car.
How do I know how much my car service or car repair will cost?
Fixed price service prices will always be as shown on this website. *May incur slight price variation as listed within our table of contents
Logbook service prices vary depending on make, model, and the service required. For an accurate quote on logbook serving please contact us
Repair prices vary greatly depending on make, model, and what repairs are needed. For an accurate quote on repairs please contact us
Please rest assured that no additional work will EVER be carried out on your car without your prior permission.
Do I have to pay on the day of the job?
Yes, thank you. Payment needs to be made in full at the completion of the job.
What are my payment options?
We accept cash, EFTPOS, and all major credit cards including American Express. (In the instance the repair costs are greater than is afforded please see below).
What if the repairs required are higher than I’d budgeted for?
If your car is in need of urgent repair/s but the quote is higher than you’d budgeted for, we can assist you with interest free repayments to help you get back on the road sooner.
Is Green Bean Auto’s work guaranteed?
You bet it is! All of our services and repairs are fully guaranteed for 24 month or 20,000kms (whichever comes first). Please see our Green Bean guarantee to see exactly how you’re covered.
Can Green Bean Auto carry out all repairs on my car?
We sure can. With our fully equipped vans we can carry out just about all repairs at your home or workplace. In the instance a job is too large or complex for your home or workplace, we can offer offsite facilities to get the job done. If you think you’ll require offsite servicing or repairs please contact us.
Are your mechanics fully qualified?
Yes, they are. All of our mechanics have been in the trade for 4 or more years and are required to continue further trade specific education. Please note, in some cases an apprentice mechanic may accompany a fully qualified technician for training purposes.
Why do I have to pay a ‘pre-repair’ deposit?
If your vehicle requires any specialty parts to be ordered prior to a repair, then the ‘parts cost’ must be paid for in full prior to the work commencing. This amount will then be deducted from the total repair cost at the completion of the job.
Where does my car need to be located when being worked on?
To allow our technicians to safely and effectively work on your car we require it to be parked in a driveway, or another sealed and level ground on private property. For the safety of our employees the vehicle cannot be parked on a public road. *Battery replacement and minor repairs may allow for roadside work to take place.
How soon can Green Bean Auto come to me?
We can normally arrange a technician to come to your home or work within 24 hours of making the booking. However, if your vehicle requires specialty parts to be ordered this may take a little longer.
What are your operating hours?
Monday to Friday (excluding public holidays) with an on-site arrival time of 7:30am through to our last arrival time of 3:30pm. Office hours are 9:00am – 4:00pm.
How does your pricing work?
Diagnostic services are used to determine a fault with your car and will incur a call-out fee of $129 (inc. 15-mins labour). Any additional labour required will be charged out at the industry standard rate in 15-minute intervals.
Fixed price service costs will always be as shown on this website. *May incur slight price variation as listed within our table of contents.
Logbook service prices vary depending on the make, model, and the service that is required. For an accurate quote on logbook serving please contact us.
Repair prices vary depending on the make, model, and the repair that is required. For an accurate quote on repairs please contact us
Additional labour required will be charged at the industry standard rate in 15-minute intervals.
Please rest assured that no additional work will EVER be carried out on your car without your prior permission.
What happens if I have to cancel my booking?
If you need to cancel your appointment within 24 hours of the scheduled appointment, you will be asked to pay a courtesy fee of $50. However, if you rebook your appointment within the next 14 days this amount will be deducted from the service or repair costs.
Do you charge for travel time to collect the parts?
No, we don’t. You’ll only pay for the actual time we spend working on your car.
How do I know how much my car service or car repair will cost?
Fixed price service prices will always be as shown on this website. *May incur slight price variation as listed within our table of contents
Logbook service prices vary depending on make, model, and the service required. For an accurate quote on logbook serving please contact us
Repair prices vary greatly depending on make, model, and what repairs are needed. For an accurate quote on repairs please contact us
Please rest assured that no additional work will EVER be carried out on your car without your prior permission.
Do I have to pay on the day of the job?
Yes, thank you. Payment needs to be made in full at the completion of the job.
What are my payment options?
We accept cash, EFTPOS, and all major credit cards including American Express. (In the instance the repair costs are greater than is afforded please see below).
What if the repairs required are higher than I’d budgeted for?
If your car is in need of urgent repair/s but the quote is higher than you’d budgeted for, we can assist you with interest free repayments to help you get back on the road sooner.
Is Green Bean Auto’s work guaranteed?
You bet it is! All of our services and repairs are fully guaranteed for 24 month or 20,000kms (whichever comes first). Please see our Green Bean guarantee to see exactly how you’re covered.
Can Green Bean Auto carry out all repairs on my car?
We sure can. With our fully equipped vans we can carry out just about all repairs at your home or workplace. In the instance a job is too large or complex for your home or workplace, we can offer offsite facilities to get the job done. If you think you’ll require offsite servicing or repairs please contact us.
Are your mechanics fully qualified?
Yes, they are. All of our mechanics have been in the trade for 4 or more years and are required to continue further trade specific education. Please note, in some cases an apprentice mechanic may accompany a fully qualified technician for training purposes.
Why do I have to pay a ‘pre-repair’ deposit?
If your vehicle requires any specialty parts to be ordered prior to a repair, then the ‘parts cost’ must be paid for in full prior to the work commencing. This amount will then be deducted from the total repair cost at the completion of the job.
Where does my car need to be located when being worked on?
To allow our technicians to safely and effectively work on your car we require it to be parked in a driveway, or another sealed and level ground on private property. For the safety of our employees the vehicle cannot be parked on a public road. *Battery replacement and minor repairs may allow for roadside work to take place.
How soon can Green Bean Auto come to me?
We can normally arrange a technician to come to your home or work within 24 hours of making the booking. However, if your vehicle requires specialty parts to be ordered this may take a little longer.
What are your operating hours?
Monday to Friday (excluding public holidays) with an on-site arrival time of 7:30am through to our last arrival time of 3:30pm. Office hours are 9:00am – 4:00pm.
How does your pricing work?
Diagnostic services are used to determine a fault with your car and will incur a call-out fee of $129 (inc. 15-mins labour). Any additional labour required will be charged out at the industry standard rate in 15-minute intervals.
Fixed price service costs will always be as shown on this website. *May incur slight price variation as listed within our table of contents.
Logbook service prices vary depending on the make, model, and the service that is required. For an accurate quote on logbook serving please contact us.
Repair prices vary depending on the make, model, and the repair that is required. For an accurate quote on repairs please contact us
Additional labour required will be charged at the industry standard rate in 15-minute intervals.
Please rest assured that no additional work will EVER be carried out on your car without your prior permission.
What happens if I have to cancel my booking?
If you need to cancel your appointment within 24 hours of the scheduled appointment, you will be asked to pay a courtesy fee of $50. However, if you rebook your appointment within the next 14 days this amount will be deducted from the service or repair costs.
